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We want you to be satisfied every time you shop with us.
Our "no quibbles" guarantee means that if for any reason you are unhappy with the goods purchased you may cancel your order and return the goods to the Merchant within 7 working days from receipt of the goods, you will receive a refund within 30 days of cancellation.
It is your responsibility to take care of the goods before returning them, and they must be returned in a state where they can be resold. We will not accept return of:
- Goods made to the customer's personal specifications
Where you wish to return goods and do not have returns information, you can contact POSH for the returns address.
Whichever way, it is vital that you enclose a covering letter with the return detailing your name, full address, order number and reason for return (please also specify whether you require an exchange or refund).
We recommend that you use Recorded Delivery, as proof of shipping is not proof of receipt.
Unless the goods are defective, damaged or not as specified on your order acknowledgement, you are responsible for the cost of returning goods to us.
We recommend that you use Recorded Delivery, as proof of shipping is not proof of receipt.
If however the goods are faulty then the postage costs will be refunded.
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Complaints
Should you have a complaint with the service or product we provide please contact us.
Telephone: 01745 591151 (Monday to Friday 9.00am to 5.00pm). We aim to:
- Acknowledge complaints within 5 working days
- Advise you how long it will take to resolve the complaint
- Keep you informed throughout the process
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